On the Design and Evaluation of Human-centered Explainable AI Systems: A Systematic Review and Taxonomy 文章

arXiv:2510.12201v2 Announce Type: replace Abstract: As AI becomes more common in everyday living, there is an increasing demand for intelligent systems that are both performant and understandable. Explainable AI (XAI) systems aim to provide comprehensible explanations of decisions and predictions. At present, however, evaluation processes are rather technical and not sufficiently focused on the needs of human users. Consequently, evaluation studies involving human users can serve as a valuable guide for conducting user studies. This paper presents a comprehensive review of 65 user studies evaluating XAI systems across different domains and application contexts. As a guideline for XAI developers, we provide a holistic overview of the properties of XAI systems and evaluation metrics focused on human users (human-centered). We propose objectives for the human-centered design (design goals) of XAI systems.