Benchmarking and Learning Real-World Customer Service Dialogue 文章

ArXiv CS.CL2026-05-26NEWSen作者: Tianhong Gao, Jundong Shen, Jiapeng Wang, Bei Shi, Ying Ju, Junfeng Yao, Huiyu Yu
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Benchmarking and Learning Real-World Customer Service Dialogue · 相关技术

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Retrieval-augmented generationinstance-level rubric-aware guidanceagentic settingsworkflow-based systemsstaged exploration--exploitation reinforcement learning