When Seekers Are Hard to Help: Evaluating Emotional Support Dialogue Systems in Worst-Case Interactions 事件

When Seekers Are Hard to Help: Evaluating Emotional Support Dialogue Systems in Worst-Case Interactions arXiv:2605.28228v1 Announce Type: new Abstract: Emotional Support Dialogue Systems (ESDSes) are increasingly evaluated and trained with LLM-simulated seekers. However, such simulated seekers often behave as cooperative, average-case users who disclose clearly, respond constructively, and accept support within a few turns. This can lead to overly optimistic evaluation and obscure whether ESDSe