Application of knowledge management technology in customer relationship management 论文

2003Knowledge and Process Management引用 223
DOI
Customer Service Quality and LoyaltyService-Oriented Architecture and Web ServicesSemantic Web and Ontologies
Semantic Web and OntologiesCustomer Service Quality and LoyaltyService-Oriented Architecture and Web Services
相关技术:Service-Oriented Architecture and Web Services
关系图谱

Application of knowledge management technology in customer relationship management · 作者

V

Vijayan Sugumaran

R

Ranjit Bose