The leading edge in QFD: past, present and future 论文

详细信息

发表期刊/会议

International Journal of Quality & Reliability Management

发表日期

2003-02-01

发表年份

2003

摘要

Quality Function Deployment (QFD) has been practiced by leading companies around the world since 1966. Its two‐fold purpose is to assure that true customer needs are properly deployed throughout the design, build and delivery of a new product, whether it be assembled, processed, serviced, or even software, and to improve the product development process itself. This paper describes the evolution of the method, its current best practice, and proposals for future direction, not only to log its history and key players correctly, but also to convey the richness and depth of the applications throughout multiple industries.