Application of data mining techniques in customer relationship management: A literature review and classification 论文

2008Expert Systems with Applications引用 1243
DOI
Customer churn and segmentationCustomer Service Quality and LoyaltyData Mining Algorithms and Applications
Data Mining Algorithms and ApplicationsCustomer Service Quality and LoyaltyCustomer churn and segmentation
相关技术:Data Mining Algorithms and ApplicationsCustomer churn and segmentation
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Dennis Chau

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Eric W.T. Ngai

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Data Mining Algorithms and ApplicationsCustomer churn and segmentation

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