Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia 论文

2010引用 260
Customer Service Quality and LoyaltyOrganizational Leadership and Management StrategiesOrganizational and Employee Performance
Customer Service Quality and LoyaltyOrganizational and Employee PerformanceOrganizational Leadership and Management Strategies
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H

Hor Wai Mun

S

Shankar Chelliah

J

Jayaraman Munusamy

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