What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study 论文

2018Lecture notes in computer science引用 327
DOI
AI in Service InteractionsSocial Robot Interaction and HRISentiment Analysis and Opinion Mining
Sentiment Analysis and Opinion MiningSocial Robot Interaction and HRIAI in Service Interactions
相关技术:Sentiment Analysis and Opinion Mining
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What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study · 作者

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Cato Alexander Bjørkli

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Cecilie Bertinussen Nordheim

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Asbjørn Følstad