Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success 论文

2020Journal of service management引用 290
DOIPDF
AI in Service InteractionsSocial Robot Interaction and HRIPsychology of Moral and Emotional Judgment
Social Robot Interaction and HRIAI in Service InteractionsPsychology of Moral and Emotional Judgment
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Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success · 相关事件

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