Frontline robots in tourism and hospitality: service enhancement or cost reduction? 论文

2020Electronic Markets引用 279
DOIPDF
AI in Service InteractionsSocial Robot Interaction and HRIDigital Marketing and Social Media
Social Robot Interaction and HRIAI in Service InteractionsDigital Marketing and Social Media
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Frontline robots in tourism and hospitality: service enhancement or cost reduction? · 作者

C

Carlos Flavián

L

Luis V. Casaló

D

Daniel Belanche