Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model 论文

2021Psychology and Marketing引用 343
DOIPDF
Digital Marketing and Social MediaAI in Service InteractionsCustomer Service Quality and Loyalty
Customer Service Quality and LoyaltyAI in Service InteractionsDigital Marketing and Social Media
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Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model · 相关技术

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