Anthropomorphism and customers’ willingness to use artificial intelligence service agents 论文

2021Journal of Hospitality Marketing & Management引用 224
DOI
AI in Service InteractionsSocial Robot Interaction and HRIDeath Anxiety and Social Exclusion
Social Robot Interaction and HRIAI in Service InteractionsDeath Anxiety and Social Exclusion
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Anthropomorphism and customers’ willingness to use artificial intelligence service agents · 作者

Y

Yue Liu

Y

Yang Yang

J

Jin Ai

X

Xingyang Lv