Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions 论文

2021Journal of Marketing引用 640
DOIPDF
AI in Service InteractionsSentiment Analysis and Opinion MiningCyberloafing and Workplace Behavior
Sentiment Analysis and Opinion MiningAI in Service InteractionsCyberloafing and Workplace Behavior
相关技术:Sentiment Analysis and Opinion Mining
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Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions · 相关事件

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