Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service? 论文

2022Information Systems Research引用 246
DOI
AI in Service InteractionsPsychology of Moral and Emotional JudgmentSentiment Analysis and Opinion Mining
Sentiment Analysis and Opinion MiningAI in Service InteractionsPsychology of Moral and Emotional Judgment
相关技术:Sentiment Analysis and Opinion Mining
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Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service? · 作者

D

Dezhi Yin

E

Elizabeth Han