Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty 论文

2023Internet Research引用 220
DOI
AI in Service InteractionsDigital Marketing and Social MediaCustomer Service Quality and Loyalty
Customer Service Quality and LoyaltyAI in Service InteractionsDigital Marketing and Social Media
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Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty · 作者

J

Jie Xiong

Y

Yeming Gong

Y

Yaobin Lu