Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research论文
Journal of Hospitality & Tourism Research2023引用: 256
Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing论文
International Journal of Contemporary Hospitality Management2022引用: 483
Immersive netnography: a novel method for service experience research in virtual reality, augmented reality and metaverse contexts论文
Journal of service management2022引用: 284
Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems论文
Journal of Research in Interactive Marketing2021引用: 224
Innovation and Design in the Age of Artificial Intelligence论文
Journal of Product Innovation Management2020引用: 737
Replaced by a Robot: Service Implications in the Age of the Machine论文
Journal of Service Research2020引用: 256
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?论文
Journal of Service Theory and Practice2020引用: 534
Towards product-service system oriented to circular economy: A systematic review of value proposition design approaches论文
Journal of Cleaner Production2020引用: 234
The digital transformation of the healthcare industry: exploring the rise of emerging platform ecosystems and their influence on the role of patients论文
BuR - Business Research2020引用: 312
Engaged to a Robot? The Role of AI in Service论文
Journal of Service Research2020引用: 987
The Internet of Everything: Smart things and their impact on business models论文
Journal of Business Research2020引用: 280
The bright and dark sides of artificial intelligence: A futures perspective on tourist destination experiences论文
Journal of Destination Marketing & Management2020引用: 218
Special Issue Editorial –Accumulation and Evolution of Design Knowledge in Design Science Research: A Journey Through Time and Space论文
Journal of the Association for Information Systems2020引用: 232
The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective论文
Service Industries Journal2020引用: 248
Artificial intelligence: disrupting what we know about services论文
Journal of Services Marketing2020引用: 251
Digital transformation: Five recommendations for the digitally conscious firm论文
Business Horizons2020引用: 536
Making sense of blockchain technology: How will it transform supply chains?论文
International Journal of Production Economics2019引用: 786
Service robot implementation: a theoretical framework and research agenda论文
Service Industries Journal2019引用: 644
Technological disruptions in services: lessons from tourism and hospitality论文
Journal of service management2019引用: 872
Identifying Customer Needs from User-Generated Content论文
Marketing Science2019引用: 494
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