AI-based chatbots in customer service and their effects on user compliance 论文

2020Electronic Markets引用 1038
DOIPDF
AI in Service InteractionsPsychology of Social InfluenceDeath Anxiety and Social Exclusion
AI in Service InteractionsPsychology of Social InfluenceDeath Anxiety and Social Exclusion
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AI-based chatbots in customer service and their effects on user compliance · 作者

A

Alexander Benlian

M

Michael Wessel

M

Martin Adam