Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience论文
Journal of the Academy of Marketing Science2022引用: 357
Estimating the Impact of “Humanizing” Customer Service Chatbots论文
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Compliance without fear: Individual‐level protective behaviour during the first wave of the COVID‐19 pandemic论文
British Journal of Health Psychology2021引用: 244
AI-based chatbots in customer service and their effects on user compliance论文
Electronic Markets2020引用: 1.0K
Leveraging “human-likeness” of robotic service at restaurants论文
International Journal of Hospitality Management2020引用: 247
Customer service chatbots: Anthropomorphism and adoption论文
Journal of Business Research2020引用: 598
Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms论文
Computers in Human Behavior2020引用: 243
Trust in humanoid robots: implications for services marketing论文
Journal of Services Marketing2019引用: 502
Selling Pain to the Saturated Self论文
Journal of Consumer Research2017引用: 260
A social-cognitive framework for understanding serious lies: Activation-decision-construction-action theory论文
New Ideas in Psychology2014引用: 280
Promoting motivation with virtual agents and avatars: role of visual presence and appearance论文
Philosophical Transactions of the Royal Society B Biological Sciences2009引用: 270
Avatars as salespeople: Communication style, trust, and intentions论文
Journal of Business Research2009引用: 255
Outsmarting the liars: The benefit of asking unanticipated questions.论文
Law and Human Behavior2008引用: 274
The Science of Asking Questions论文
Annual Review of Sociology2003引用: 618
Persuasive Technology: Using Computers to Change What We Think and Do论文
2002引用: 751
Designing trust into online experiences论文
Communications of the ACM2000引用: 430
The Tipping Point论文
2000引用: 1.0K
Rethinking Market Research: Putting People Back In论文
Journal of Marketing Research1997引用: 549
Job postings and the decision to interview: A verbal protocol analysis.论文
Journal of Applied Psychology1993引用: 281
Cognitive Theories of Persuasion论文
Advances in experimental social psychology1984引用: 265
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