Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms 论文
2020Computers in Human Behavior引用 243
Psychology of Moral and Emotional JudgmentAI in Service InteractionsPsychology of Social Influence
详细信息
- 发表期刊/会议
- Computers in Human Behavior
- 发表日期
- 2020-08-10
- 发表年份
- 2020
关键词
Psychology of Moral and Emotional JudgmentAI in Service InteractionsPsychology of Social Influence