Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms 论文

2020Computers in Human Behavior引用 243
DOI
Psychology of Moral and Emotional JudgmentAI in Service InteractionsPsychology of Social Influence
AI in Service InteractionsPsychology of Moral and Emotional JudgmentPsychology of Social Influence
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Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms · 相关技术

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