Linking AI quality performance and customer engagement: The moderating effect of AI preference 论文

2020International Journal of Hospitality Management引用 286
DOI
Technology Adoption and User BehaviourDigital Marketing and Social MediaAI in Service Interactions
Technology Adoption and User BehaviourAI in Service InteractionsDigital Marketing and Social Media
关系图谱

Linking AI quality performance and customer engagement: The moderating effect of AI preference · 作者

I

IpKin Anthony Wong

S

Scott Weaven

C

Catherine Prentice