Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure 论文

2020Annals of Tourism Research引用 334
DOI
AI in Service InteractionsCyberloafing and Workplace BehaviorConsumer Retail Behavior Studies
AI in Service InteractionsConsumer Retail Behavior StudiesCyberloafing and Workplace Behavior
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Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure · 相关事件

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