Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic 论文

2020International Journal of Hospitality Management引用 542
DOI
AI in Service InteractionsCOVID-19 Pandemic ImpactsDigital Marketing and Social Media
AI in Service InteractionsDigital Marketing and Social MediaCOVID-19 Pandemic Impacts
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Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic · 作者

Y

Youngjoon Choi

M

Marilyn Giroux

F

Frank Badu‐Baiden

J

Jungkeun Kim

S

Seongseop Kim