Artificial intelligence empowered conversational agents: A systematic literature review and research agenda 论文

2023Journal of Business Research引用 282
DOIPDF
AI in Service InteractionsDigital Marketing and Social MediaTechnology Adoption and User Behaviour
Technology Adoption and User BehaviourAI in Service InteractionsDigital Marketing and Social Media
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Artificial intelligence empowered conversational agents: A systematic literature review and research agenda · 作者

J

Jochen Wirtz

N

Novin Hashemi

M

Marcello M. Mariani