Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience 论文

2022Journal of the Academy of Marketing Science引用 357
DOIPDF
AI in Service InteractionsConsumer Behavior in Brand Consumption and IdentificationPsychology of Social Influence
AI in Service InteractionsConsumer Behavior in Brand Consumption and IdentificationPsychology of Social Influence
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